SoGiftMe Return Policy

Eligibility for Returns

• Items must be returned within 30 days of the delivery date.

• Items must be in their original condition, unused, and with all original packaging and tags intact.

• Customized, personalized, or final sale items are not eligible for returns or exchanges unless they arrive damaged or defective.

​Exclusive Replacement Policy for Tumblers and Bluetooth Speaker Tumblers

If you purchase a tumbler or Bluetooth speaker tumbler from us and register as a SoGiftMe member, you are eligible for free replacement lids and speakers if they ever break.

• How to Request a Replacement:

  1. Contact us at [your email address] with proof of purchase and your membership details.

  2. Provide a brief description and photo of the damaged lid or speaker.

  3. We’ll process your replacement request and send the replacement parts to your address at no additional cost.​

How to Initiate a Return

1. Contact Us: Email us at suemeiaddington@sogiftme.store with your order number and a brief description of the issue.

2. Approval: Once your return is approved, we will provide you with return instructions and a shipping address.

3. Ship Your Item: Pack the item securely and include the original receipt or proof of purchase. Return shipping costs are the responsibility of the customer unless the item was damaged or defective.

Refunds

• Refunds will be issued to the original payment method once we receive and inspect the returned item.

• Please allow 7-10 business days for the refund to be processed.

• Shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong or damaged item).

Exchanges

• We offer exchanges for the same item in a different size or color (if available).

• If the desired item is unavailable, we will process a refund.

Damaged or Defective Items

• If your item arrives damaged or defective, please email us at suemeiaddington@sogiftme.store within 7 days of delivery with photos of the item and packaging.

• We will replace the item or issue a refund at no additional cost to you.

Non-Returnable Items

• Gift cards

• Customized or personalized products

• Final sale items

Contact Us

If you have any questions about our return policy or exclusive replacement program, please feel free to reach out to us at suemeiaddington@sogiftme.store or through our contact form on the website.

We value your trust and aim to provide a seamless shopping experience at SoGiftMe. Thank you for choosing us for your gifting needs!

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