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FAQ

We understand that when shopping online, you may have questions and concerns about our products, services, and policies. This FAQ page is designed to provide you with comprehensive answers to the most commonly asked questions, making your shopping experience with Sogiftme as smooth and enjoyable as possible.

  • What is your return/exchange policy?
    "🔄 We want you to love your gift! Returns are accepted within 30 days of purchase for unused items in original condition. Personalized products are non-returnable unless there is a defect. For more details or to start a return, visit our Returns page."
  • Do you really provide a lifetime warranty on lids and speakers?
    Yes, at Sogiftme, we take pride in the quality of our products. We understand that accidents happen, and we want to ensure that our customers are satisfied with their purchase. That's why we offer a lifetime warranty on all lids and Sogiftme bluetooth speakers. If your lid or speaker becomes damaged or broken, simply contact us, and we'll replace it free of charge. So, shop with confidence knowing that we stand behind our products and are committed to providing you with the best experience possible.
  • When will my order arrive?
    Response: "🚚 Orders typically arrive within: Standard Shipping: 5-7 business days. Express Shipping: 2-3 business days. You can track your order using the tracking link sent in your confirmation email. Need more help? Click here to contact us."
  • Do you have a physical location?
    No, we are currently an online store. However, you can find us at different trade show/events each month. Follow us on our social media for updated events.
  • Where can I find you in person?
    We attend various trade shows and events every weekend. You can find us at our permanent location the 1st Monday Trade Days of Canton, Texas in the Original Pav II Booth 63-66 every month. For other event, follow us on our social media for updates on where we will be next.
  • Do you offer services for private events or corporate functions?
    Yes, Sogiftme is open to attending private events such as reunions, teacher events, and corporate functions. If you are interested in booking us at your next event, please contact Suemei Addington at 254-415-1336 or Tony Ballou at 254-415-172 or reaching out via email at mlsuemeiaddington@gmail.com. We would love to work with you to make your event a success.
  • Do you offer gift cards?
    Yes. You can purchase electronic gifts cards in increments of $25, $50, $100 or $200.
  • What are your current Black Friday deals?
    "🎉 Great question! Here's what we have for Black Friday: Ready-Made Tumblers: Only $34.99 (Reg. $45-$50). Custom Tumblers: 15% off + FREE Personalization! ⏳ These deals end Sunday at midnight. Shop now on our Black Friday page."
  • Can I place a bulk order for gifts?
    "🎁 Yes, we specialize in bulk orders for corporate gifting or special occasions! Discounts are available for orders of 10+ items. Customization options are included. 📧 Email us at suemeiaddington@sogiftme.store or fill out our bulk order form to get started!"
  • Do we have a mobile app available?
    Yes. After downloading the Wix app, the Invite Code is LBIOYX.
  • What can the mobile app do?
    The Sogiftme mobile app will allow you to shop easily on your phone, track all of your orders, keep your addresses and important dates in one place and connect with Sogiftme members. In addition, you'll receive alerts, discounts, and other updates before anyone else.
  • Can I make a purchase through your Facebook, Instagram or TikTok also?
    Yes, the products that you see on our social media accounts are the same products listed on our website.
  • How can I personalize a gift?
    ✨ Personalizing a gift is easy: Choose a customizable product (e.g., tumbler or apparel). For custom tumblers, fill out our Custom Tumbler Form to specify your preferred text, name, or message. Add the product to your cart and proceed to checkout – we’ll take care of the rest! For bulk personalization or unique custom designs, contact us here.
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